FAQ

Production

When will merch production start?

Production will start a day after the cut-off date, September 30, 2024. Please allow 3-4 weeks of lead time.

Merch

Will the shirt and totebag designs be available in your in-person events?

These designs are online-exclusive, which mean they will not be available in any events I will be participating in.

I wanted to get a specific sticker/print/bag you once sold, but it's not in the shop. How do I get it?

If it's not included, unfortunately I might've phased it out or I'm working on creating a better version of it. Feel free to email us if you're interested in purchasing past products!

Shipping

Are there other shipping options beside MyKartero?

If you want to have your package received sooner, you can opt for faster shipping methods like FedEx or DHL. Please contact us if you prefer another option.

What does 'Shipping Fee Pending' in the Shipping Method section of the checkout page mean?

When you checkout and pay for your items, we have not included your shipping fee yet. Once the items you ordered are ready to be shipped, we will email you again with the shipping fee calculated!

You can learn more about shipping here!